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Processing time means how long it takes Kela to process an application from the day Kela gets the application to when Kela issues a decision on it. This page gives you an estimate of how long it usually takes us to process applications for different benefits.
We update our estimates if they change significantly.
Why is the processing time longer in some cases?
It may take us longer to process an application if
the application is missing information or supporting documents that we have asked for
we get a lot of applications at once, for example in December–January, if there are changes that affect one or more benefits
an application has been returned to us for a review because of an appeal.
Please also note that our processing times are longer in international situations.
If everything is in order, please wait for our decision patiently.
Thank you for your patience
Kela’s customer service cannot tell you how much longer it will take to process your application. Applications can take longer to process than usual if necessary information or supporting documents are missing or if we get a lot of applications at once.
If information we need is missing from your application, we will contact you to ask you for it.
If everything is in order, please wait for our decision patiently.
Thank you for your patience
Kela’s customer service cannot tell you how much longer it will take to process your application. Applications can take longer to process than usual if necessary information or supporting documents are missing or if we get a lot of applications at once.
If information we need is missing from your application, we will contact you to ask you for it.
If everything is in order, please wait for our decision patiently.
Thank you for your patience
Kela’s customer service cannot tell you how much longer it will take to process your application. Applications can take longer to process than usual if necessary information or supporting documents are missing or if we get a lot of applications at once.
If information we need is missing from your application, we will contact you to ask you for it.
If you submit an application for a child who has not been born yet, we will issue a decision on their child benefit within the next month after the child is born.
If everything is in order, please wait for our decision patiently.
Thank you for your patience
Kela’s customer service cannot tell you how much longer it will take to process your application. Applications can take longer to process than usual if necessary information or supporting documents are missing or if we get a lot of applications at once.
If information we need is missing from your application, we will contact you to ask you for it.
If everything is in order, please wait for our decision patiently.
Thank you for your patience
Kela’s customer service cannot tell you how much longer it will take to process your application. Applications can take longer to process than usual if necessary information or supporting documents are missing or if we get a lot of applications at once.
If information we need is missing from your application, we will contact you to ask you for it.
If everything is in order, please wait for our decision patiently.
Thank you for your patience
Kela’s customer service cannot tell you how much longer it will take to process your application. Applications can take longer to process than usual if necessary information or supporting documents are missing or if we get a lot of applications at once.
If information we need is missing from your application, we will contact you to ask you for it.
If everything is in order, please wait for our decision patiently.
Thank you for your patience
Kela’s customer service cannot tell you how much longer it will take to process your application. Applications can take longer to process than usual if necessary information or supporting documents are missing or if we get a lot of applications at once.
If information we need is missing from your application, we will contact you to ask you for it.
We will process your application after daily allowances for parents have been paid for the period covered by your application for compensation for annual leave costs.
If everything is in order, please wait for our decision patiently.
Thank you for your patience
Kela’s customer service cannot tell you how much longer it will take to process your application. Applications can take longer to process than usual if necessary information or supporting documents are missing or if we get a lot of applications at once.
If information we need is missing from your application, we will contact you to ask you for it.
If everything is in order, please wait for our decision patiently.
Thank you for your patience
Kela’s customer service cannot tell you how much longer it will take to process your application. Applications can take longer to process than usual if necessary information or supporting documents are missing or if we get a lot of applications at once.
If information we need is missing from your application, we will contact you to ask you for it.
If everything is in order, please wait for our decision patiently.
Thank you for your patience
Kela’s customer service cannot tell you how much longer it will take to process your application. Applications can take longer to process than usual if necessary information or supporting documents are missing or if we get a lot of applications at once.
If information we need is missing from your application, we will contact you to ask you for it.
If everything is in order, please wait for our decision patiently.
Thank you for your patience
Kela’s customer service cannot tell you how much longer it will take to process your application. Applications can take longer to process than usual if necessary information or supporting documents are missing or if we get a lot of applications at once.
If information we need is missing from your application, we will contact you to ask you for it.
If everything is in order, please wait for our decision patiently.
Thank you for your patience
Kela’s customer service cannot tell you how much longer it will take to process your application. Applications can take longer to process than usual if necessary information or supporting documents are missing or if we get a lot of applications at once.
If information we need is missing from your application, we will contact you to ask you for it.
If everything is in order, please wait for our decision patiently.
Thank you for your patience
Kela’s customer service cannot tell you how much longer it will take to process your application. Applications can take longer to process than usual if necessary information or supporting documents are missing or if we get a lot of applications at once.
If information we need is missing from your application, we will contact you to ask you for it.
Follow-up applications (unemployment status report)
Current processing time for most applications
1 weeks
The general social security benefit (yleistuki) is an unemployment benefit paid by Kela.
You have to first register as an unemployed jobseeker with the employment services in the municipality where you live. Employment services will then give Kela a statement about whether you qualify for the general social security benefit. We can process your application after we get the statement.
If everything is in order, please wait for our decision patiently.
Thank you for your patience
Kela’s customer service cannot tell you how much longer it will take to process your application. Applications can take longer to process than usual if necessary information or supporting documents are missing or if we get a lot of applications at once.
If information we need is missing from your application, we will contact you to ask you for it.
If everything is in order, please wait for our decision patiently.
Thank you for your patience
Kela’s customer service cannot tell you how much longer it will take to process your application. Applications can take longer to process than usual if necessary information or supporting documents are missing or if we get a lot of applications at once.
If information we need is missing from your application, we will contact you to ask you for it.
If everything is in order, please wait for our decision patiently.
Thank you for your patience
Kela’s customer service cannot tell you how much longer it will take to process your application. Applications can take longer to process than usual if necessary information or supporting documents are missing or if we get a lot of applications at once.
If information we need is missing from your application, we will contact you to ask you for it.
If everything is in order, please wait for our decision patiently.
Thank you for your patience
Kela’s customer service cannot tell you how much longer it will take to process your application. Applications can take longer to process than usual if necessary information or supporting documents are missing or if we get a lot of applications at once.
If information we need is missing from your application, we will contact you to ask you for it.
If everything is in order, please wait for our decision patiently.
Thank you for your patience
Kela’s customer service cannot tell you how much longer it will take to process your application. Applications can take longer to process than usual if necessary information or supporting documents are missing or if we get a lot of applications at once.
If information we need is missing from your application, we will contact you to ask you for it.
If everything is in order, please wait for our decision patiently.
Thank you for your patience
Kela’s customer service cannot tell you how much longer it will take to process your application. Applications can take longer to process than usual if necessary information or supporting documents are missing or if we get a lot of applications at once.
If information we need is missing from your application, we will contact you to ask you for it.
If everything is in order, please wait for our decision patiently.
Thank you for your patience
Kela’s customer service cannot tell you how much longer it will take to process your application. Applications can take longer to process than usual if necessary information or supporting documents are missing or if we get a lot of applications at once.
If information we need is missing from your application, we will contact you to ask you for it.
If everything is in order, please wait for our decision patiently.
Thank you for your patience
Kela’s customer service cannot tell you how much longer it will take to process your application. Applications can take longer to process than usual if necessary information or supporting documents are missing or if we get a lot of applications at once.
If information we need is missing from your application, we will contact you to ask you for it.
If you have not been paid pregnancy allowance before you apply for parental allowance for the first time, we can issue a decision on your parental allowance on the 6th day of the month before we start paying you the allowance at the earliest. This is because we cannot get the income data we need from the Incomes Register before that.
It may take longer for us to process your application if your employer pays you wages or a salary during your parental leave. You can get a decision only after your employer has submitted their own application to Kela.
If everything is in order, please wait for our decision patiently.
Thank you for your patience
Kela’s customer service cannot tell you how much longer it will take to process your application. Applications can take longer to process than usual if necessary information or supporting documents are missing or if we get a lot of applications at once.
If information we need is missing from your application, we will contact you to ask you for it.
If everything is in order, please wait for our decision patiently.
Thank you for your patience
Kela’s customer service cannot tell you how much longer it will take to process your application. Applications can take longer to process than usual if necessary information or supporting documents are missing or if we get a lot of applications at once.
If information we need is missing from your application, we will contact you to ask you for it.
We can issue a decision on pregnancy allowance (and parental allowance if you apply for both at the same time) at the earliest on the 6th day of the month before we start paying the allowance(s). This is because we cannot get the income data we need from the Incomes Register before that.
It may take longer for us to process your application if your employer pays you wages or a salary during your pregnancy leave. You can get a decision only after your employer has submitted their own application to Kela.
If everything is in order, please wait for our decision patiently.
Thank you for your patience
Kela’s customer service cannot tell you how much longer it will take to process your application. Applications can take longer to process than usual if necessary information or supporting documents are missing or if we get a lot of applications at once.
If information we need is missing from your application, we will contact you to ask you for it.
If everything is in order, please wait for our decision patiently.
Thank you for your patience
Kela’s customer service cannot tell you how much longer it will take to process your application. Applications can take longer to process than usual if necessary information or supporting documents are missing or if we get a lot of applications at once.
If information we need is missing from your application, we will contact you to ask you for it.
The estimated processing time applies to all types of Kela rehabilitation (rehabilitative psychotherapy, intensive medical rehabilitation, discretionary rehabilitation, vocational rehabilitation and vocational rehabilitation for young persons).
If everything is in order, please wait for our decision patiently.
Thank you for your patience
Kela’s customer service cannot tell you how much longer it will take to process your application. Applications can take longer to process than usual if necessary information or supporting documents are missing or if we get a lot of applications at once.
If information we need is missing from your application, we will contact you to ask you for it.
If everything is in order, please wait for our decision patiently.
Thank you for your patience
Kela’s customer service cannot tell you how much longer it will take to process your application. Applications can take longer to process than usual if necessary information or supporting documents are missing or if we get a lot of applications at once.
If information we need is missing from your application, we will contact you to ask you for it.
If everything is in order, please wait for our decision patiently.
Thank you for your patience
Kela’s customer service cannot tell you how much longer it will take to process your application. Applications can take longer to process than usual if necessary information or supporting documents are missing or if we get a lot of applications at once.
If information we need is missing from your application, we will contact you to ask you for it.
If everything is in order, please wait for our decision patiently.
Thank you for your patience
Kela’s customer service cannot tell you how much longer it will take to process your application. Applications can take longer to process than usual if necessary information or supporting documents are missing or if we get a lot of applications at once.
If information we need is missing from your application, we will contact you to ask you for it.
If everything is in order, please wait for our decision patiently.
Thank you for your patience
Kela’s customer service cannot tell you how much longer it will take to process your application. Applications can take longer to process than usual if necessary information or supporting documents are missing or if we get a lot of applications at once.
If information we need is missing from your application, we will contact you to ask you for it.
If everything is in order, please wait for our decision patiently.
Thank you for your patience
Kela’s customer service cannot tell you how much longer it will take to process your application. Applications can take longer to process than usual if necessary information or supporting documents are missing or if we get a lot of applications at once.
If information we need is missing from your application, we will contact you to ask you for it.
If everything is in order, please wait for our decision patiently.
Thank you for your patience
Kela’s customer service cannot tell you how much longer it will take to process your application. Applications can take longer to process than usual if necessary information or supporting documents are missing or if we get a lot of applications at once.
If information we need is missing from your application, we will contact you to ask you for it.
If everything is in order, please wait for our decision patiently.
Thank you for your patience
Kela’s customer service cannot tell you how much longer it will take to process your application. Applications can take longer to process than usual if necessary information or supporting documents are missing or if we get a lot of applications at once.
If information we need is missing from your application, we will contact you to ask you for it.
If everything is in order, please wait for our decision patiently.
Thank you for your patience
Kela’s customer service cannot tell you how much longer it will take to process your application. Applications can take longer to process than usual if necessary information or supporting documents are missing or if we get a lot of applications at once.
If information we need is missing from your application, we will contact you to ask you for it.
In most cases, your right to buy subsidised tickets for public transport will be activated immediately after you have submitted your application for the school transport subsidy. You can check that you have the right in the OmaKela e-service (available in Finnish and Swedish). This means that you can get your ticket(s) immediately after you have been granted the right to buy subsidised tickets. You do not have to wait for us to process your application.
We get a lot of applications at the beginning of each academic year, so it can take us longer to process your application at that time.
If everything is in order, please wait for our decision patiently.
Thank you for your patience
Kela’s customer service cannot tell you how much longer it will take to process your application. Applications can take longer to process than usual if necessary information or supporting documents are missing or if we get a lot of applications at once.
If information we need is missing from your application, we will contact you to ask you for it.
It may take us longer to process your application if your employer reports your wage or salary payments to us only after your employer has paid you. This delays processing because we get the information we need at a delay.
If everything is in order, please wait for our decision patiently.
Thank you for your patience
Kela’s customer service cannot tell you how much longer it will take to process your application. Applications can take longer to process than usual if necessary information or supporting documents are missing or if we get a lot of applications at once.
If information we need is missing from your application, we will contact you to ask you for it.
The processing time of 7 working days starts from the first working day after Kela gets your application and all the necessary supporting documents.
If supporting documents are missing from the application, we will ask you to send them. We will then issue a decision on your application within 7 working days of the day we get the supporting documents.
Your application will be processed more quickly if you send your supporting documents together with your application.
If you send an application in the OmaKela e-service (available in Finnish and Swedish) during the weekend (Saturday or Sunday), Monday is automatically logged as the arrival date of your application (unless Monday is a mid-week holiday) and the processing time of 7 working days starts from Tuesday.
Once Kela has processed your application, Kela will pay social assistance to you within 2 business days.
If everything is in order, please wait for our decision patiently.
Thank you for your patience
Kela’s customer service cannot tell you how much longer it will take to process your application. Applications can take longer to process than usual if necessary information or supporting documents are missing or if we get a lot of applications at once.
If information we need is missing from your application, we will contact you to ask you for it.
It may take us longer to process your rectification request if we get a lot of them. Processing times also depend on how complicated and urgent the rectification request is.
If everything is in order, please wait for our decision patiently.
Thank you for your patience
Kela’s customer service cannot tell you how much longer it will take to process your application. Applications can take longer to process than usual if necessary information or supporting documents are missing or if we get a lot of applications at once.
If information we need is missing from your application, we will contact you to ask you for it.
If everything is in order, please wait for our decision patiently.
Thank you for your patience
Kela’s customer service cannot tell you how much longer it will take to process your application. Applications can take longer to process than usual if necessary information or supporting documents are missing or if we get a lot of applications at once.
If information we need is missing from your application, we will contact you to ask you for it.
If everything is in order, please wait for our decision patiently.
Thank you for your patience
Kela’s customer service cannot tell you how much longer it will take to process your application. Applications can take longer to process than usual if necessary information or supporting documents are missing or if we get a lot of applications at once.
If information we need is missing from your application, we will contact you to ask you for it.
If everything is in order, please wait for our decision patiently.
Thank you for your patience
Kela’s customer service cannot tell you how much longer it will take to process your application. Applications can take longer to process than usual if necessary information or supporting documents are missing or if we get a lot of applications at once.
If information we need is missing from your application, we will contact you to ask you for it.
If everything is in order, please wait for our decision patiently.
Thank you for your patience
Kela’s customer service cannot tell you how much longer it will take to process your application. Applications can take longer to process than usual if necessary information or supporting documents are missing or if we get a lot of applications at once.
If information we need is missing from your application, we will contact you to ask you for it.
We cannot issue a decision on student loan compensation before your bank has given us information about the amount of your student loan. Kela gets that information after 10 October for degrees completed in the spring term and after 10 March for degrees completed in the autumn term.
If everything is in order, please wait for our decision patiently.
Thank you for your patience
Kela’s customer service cannot tell you how much longer it will take to process your application. Applications can take longer to process than usual if necessary information or supporting documents are missing or if we get a lot of applications at once.
If information we need is missing from your application, we will contact you to ask you for it.
If everything is in order, please wait for our decision patiently.
Thank you for your patience
Kela’s customer service cannot tell you how much longer it will take to process your application. Applications can take longer to process than usual if necessary information or supporting documents are missing or if we get a lot of applications at once.
If information we need is missing from your application, we will contact you to ask you for it.
The processing time of 7 working days starts from the first working day after Kela gets your application and all the necessary supporting documents.
If supporting documents are missing from the application, we will ask you to send them. We will then issue a decision on your application within 7 working days of the day we get the supporting documents.
Your application will be processed more quickly if you send your supporting documents together with your application.
If you send an application in the OmaKela e-service (available in Finnish and Swedish) during the weekend (Saturday or Sunday), Monday is automatically logged as the arrival date of your application (unless Monday is a mid-week holiday) and the processing time of 7 working days starts from Tuesday.
Once Kela has processed your application, Kela will pay social assistance to you within 2 business days.
More information about the processing times of applications for social assistance
What to do while you wait for a decision?
Use the OmaKela e-service (available in Finnish and Swedish) to check if
If everything is in order, please wait for our decision patiently.
Thank you for your patience
Kela’s customer service cannot tell you how much longer it will take to process your application. Applications can take longer to process than usual if necessary information or supporting documents are missing or if we get a lot of applications at once.
If information we need is missing from your application, we will contact you to ask you for it.
More information about social assistance