Local Customer Service
The Customer Service business unit is responsible for providing customer service across all service channels and for providing advice and guidance to customers.
The business unit includes five regional customer service units and a development unit.
- Switchboard 020 634 11020 634 11, Monday to Friday between 09:00 and 15:00
- When calling from abroad +358 20 634 11+358 20 634 11
- Email addresses of Kela's staff: firstname.surname@kela.fi
Management for Local Customer Service
Antti Jussila, director, unit for local customer service
Noora Piironen, executive assistant
Regional Customer Service
The customer service unit operates in Uusimaa, Päijät-Häme, Kymenlaakso and Etelä-Karjala. Go to service area
Management of South Customer Service Unit
Susanna Hytönen, director of South Customer Service Unit
Customer Service Centre 1
Martta Pukki, head of customer service centre
Customer Service Centre 2
Jaana Himilä, head of customer service centre
Customer Service Centre 3
Mari Harju, head of customer service centre
Administration centre
Jaana Himilä, head of administration centre
Customer Service Section Kamppi 1
Hanna Dogan, head of customer service section
Customer Service Section Kamppi 2
Anna Torniainen, head of customer service section
Customer Service Section Itäkeskus 1
Jukka Häkkinen, head of customer service section
Customer Service Section Itäkeskus 2
Heidi Myllyniemi, head of customer service section
Customer Service Section Malmi 1
Johanna Apajalahti, head of customer service section
Customer Service Section Malmi 2
Ninna Immonen, head of customer service section
Customer Service Section Vantaa 2
Sanna Piironen, head of customer service section
Customer Service Section Vantaa 1
Anssi Lammi, head of customer service section
Customer Service Section Espoo 1
Timo Heinonen, head of customer service section
Customer Service Section Espoo 2
Sanna-Kaisa Koivistoinen, head of customer service section
Customer Service Section Etelä-Karjala
Annika Kumlin, head of customer service section
Customer Service Section Keski-Uusimaa
Anu Laitinen, head of customer service section
Customer Service Section Kirkkonummi
Axel Roselius, head of customer service section
Customer Service Section Kymenlaakso
Kaisa Holappa, head of customer service section
Customer Service Section Lohja
Hanna Mäkelä, head of customer service section
Customer Service Section Päijät-Häme
Maila Masalin, head of customer service section
The customer service unit operates in Etelä-Savo, Pohjois-Savo ja Pohjois-Karjala. Go to service area
Management of Eastern Customer Service Unit
Risto Rissanen, director of Eastern Customer Service Unit
Customer service centre 1
Janne Nissinen, head of customer service centre
Customer service centre 2
Jaana Onnela-Turunen, head of customer service centre
Customer service centre 3
Kaija Kotisaari, head of customer service centre
Customer Service Section Etelä-Savo
Sari Kokkonen, head of customer service section
Customer Service Section Kuopio
Katja Winter, head of customer service section
Customer Service Section Pohjois-Savo 1
Ritva Ronkainen, head of customer service section
Customer Service Section Pohjois-Savo 2
Mari Ruotsalainen, head of customer service section
Customer Service Section Joensuu
Päivi Valkonen, head of customer service section
Customer Service Section Lieksa
Maria Pirtonen, head of customer service section
The customer service unit operates in Etelä-Pohjanmaa, Kanta-Häme, Keski-Suomi and Pirkanmaa. Go to service area
Management of Central Customer Service Unit
Petteri Taponen, director of Middle Customer Service Unit
Customer Service Centre 1
Minna Mäkitalo-Laihorinne, head of customer service centre
Customer Service Centre 2
Pia Härkönen, head of customer service centre
Customer Service Section Etelä-Pohjanmaa
Merja Ala-Ikkelä, head of customer service section
Customer Service Section Kanta-Häme
Elina Rautio, head of customer service section
Customer Service Section Middle of Finland
Minna Tapanila, head of customer service section
Customer Service Section Pirkanmaa
Lauri Eloranta, head of customer service section
Customer Service Section Tampere 1
Susanne Heikkonen, head of customer service section
Customer Service Section Tampere 2
Juha Lehtonen, head of customer service section
The customer service unit operates in Keski-Pohjanmaa, Pohjanmaa, Satakunta and Varsinais-Suomi. Go to service area
Service at Åland Islands Kela Åland
Management of Western Customer Service Unit
Stefan Strandberg, director of Western Customer Service Unit
Customer Service Centre 1
Kaisa Mäkitalo, head of customer service centre
Customer Service Centre 2
Johanna Wentin, head of customer service centre
Customer Service Section Kokkola
Jenni Mäki, head of customer service section
Customer Service Section Pietarsaari 1
Cecilia Hellman-Salmi, head of customer service section
Customer Service Section Pietarsaari 2
Jenni Blomqvist, head of customer service section
Customer Service Section Pori
Sari Tanskanen, head of customer service section
Customer Service Section Rauma
Marjo-Riitta Sarmet, head of customer service section
Customer Service Section Salo
Laura Uusitupa, head of customer service section
Customer Service Section Turku 1
Satu Osola, head of customer service section
Customer Service Section Turku 2
Sanna Haapala, head of customer service section
Customer Service Section Vaasa
Eveliina Kallio, head of customer service section
The customer service unit operates in Kainuu, Pohjois-Pohjanmaa and Lappi. Go to service area
Management of Northern Customer Service Unit
Anne Penttilä, director of northern customer service unit
Customer Service Centre 1
Outi Hyrkäs, head of customer service centre
Customer Service Centre 2 - responsible for the national services to authorities and employers
Hanna Riipi, head of customer service centre
Customer Service Section Kainuu
Tommi Korhonen, head of customer service section
Customer Service Section Kemijärvi 1
Satu Kallunki, head of customer service section
Customer Service Section Kemijärvi 2
Pirjo Väänänen, head of customer service section
Customer Service Section Kemi-Tornio
Kirsi Krum, head of customer service section
Customer Service Section Koillismaa
Arja Harjuautti, head of customer service section
Customer Service Section Oulu
Sari Hedemäki, head of customer service section
Customer Service Section Pohjois-Lappi
Pauliina Pyykölä, head of customer service section
Customer Service Section Pohjois-Pohjanmaa
Jatta Rajaniemi, head of customer service section
Pirkko Kilpeläinen, Head of Customer Relations Development Unit
Section for the Development of Customer Service Channels
Riikka Alho, head of Development of Customer Service Channels
Customer Service Development Section
Mari Kannisto, head of Customer Service Development
Section for the Development of Benefit Document Production
Anu Lantonen, head of Development of Benefit Document Production
Section for the Development of Benefit Administration
Pauliina Ikävalko, head of Development of Benefit Administration
Section for the Development of Pension and Work Capacity Benefits
Anne Ilvonen, head of Development of Pension and Work Capacity Benefits
Section for the Development of Student Financial Aid and Family Benefits
Anne-Maj Glad, head of Development of Student Financial Aid and Family Benefits
Section for the Development of Basic Income Security Schemes
Eva Funck, head of Development of Basic Income Security Schemes
Section for the Development of Healthcare Benefits and Coverage
Marjo Turkulainen, head of Development of Healthcare Benefits and Coverage